DoseStack™ by OurOdysea LLC
Support & Help Center
We're here to help you get the most out of DoseStack. If you have questions, run into issues, or have feedback, please don't hesitate to reach out.
CONTACT US
• Email: support@ourodysea.com
• Response Time: We aim to respond to all inquiries within 24–48 business hours.
Please include as much detail as possible when describing your issue, including your device type, operating system version, and any relevant screenshots.
COMMON TOPICS
1) Account & Subscription
• Subscription Management: You can manage or cancel your subscription through your device's app store (Apple App Store or Google Play Store) under Subscriptions.
• Restore Purchases: If you've previously subscribed, use the "Restore Purchases" option on the paywall screen or in Settings.
• Account Deletion: You can delete your account and all associated data from Settings within the app. For more details, visit our Delete Account Policy.
2) Using DoseStack
• Treatment Programs: Build and manage your treatment stacks, add medications, and configure dose schedules from the Programs tab.
• Dose Logging: Log doses from the Today screen or the Log tab. Use injection site rotation tracking to maintain proper site management.
• Symptom & Wellness Tracking: Track symptoms and daily wellness check-ins from the Symptoms tab.
• Lab Results: Record and visualize lab results over time from the Progress tab.
• Reports: Generate comprehensive PDF reports for your healthcare provider from the Progress tab.
3) Technical Issues
• App Not Loading: Try closing and reopening the app. If the issue persists, uninstall and reinstall from your app store.
• Data Sync: DoseStack uses cloud-based storage. Ensure you have an active internet connection for data to sync properly.
• Notifications: Dose reminders use local notifications. Make sure notifications are enabled for DoseStack in your device settings.
MEDICAL DISCLAIMER
DoseStack is NOT a medical device and does NOT provide medical advice, diagnosis, treatment, prescriptions, or clinical decision support. All information entered and displayed is for personal tracking and informational purposes only. Always consult with a licensed healthcare professional regarding medical decisions.
FEEDBACK
We welcome your feedback and feature requests. Email us at support@ourodysea.com with the subject line "Feature Request" or "Feedback" and we'll review your suggestions.
OurOdysea LLC
1424 6th Street NE
Hickory, NC 28601
United States